<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:georss='http://www.georss.org/georss' xmlns:gd='http://schemas.google.com/g/2005' xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-2425213367221788525</id><updated>2011-11-25T21:55:07.566-08:00</updated><title type='text'>Z U L F E K A R         S H U M O N</title><subtitle type='html'>Hello: +8801716478271,+8801911400290 || 
E-Mail: zulfekar.spike@gmail.com</subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default?max-results=100'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><link rel='next' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default?start-index=101&amp;max-results=100'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>295</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>100</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-9073461395370747598</id><published>2011-08-26T06:11:00.001-07:00</published><updated>2011-08-26T06:11:11.983-07:00</updated><title type='text'>Mass Vs Weight</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: 12.0pt;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;Mass Vs Weight&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;br /&gt;The following table will cover a few mass and weight comparison points that will help you understand the mass and weight difference in a glance:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;Mass and Weight Comparison&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; border: none; mso-border-alt: solid black .5pt; mso-border-insideh: .5pt solid black; mso-border-insidev: .5pt solid black; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-yfti-tbllook: 1184;"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="border: solid black 1.0pt; mso-border-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;Mass&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;Weight&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Mass is the   quantity of matter in a body.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Weight is the   force with which a body is attracted towards the center of the earth.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Mass is a scalar   quantity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Weight is a   vector quantity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The mass of an   object is constant on Earth and even in space.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The weight of an   object can vary from place to place and becomes zero at the center of the   earth. It is also zero in places that are far away from earth.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;m = F/a&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;is the mass   of a moving body.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;W = mg&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;, is the weight   of a body.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An ordinary   weighing balance can help you weigh mass.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Spring balance   helps measure the weight of an object.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The unit of mass   in the S.I system is Kilogram (kg).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The unit of   weight in S.I system is Newton (N)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.6pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;1. Mass is an   intrinsic property of a body.&lt;br /&gt;2. It is independent of any external factor.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt; width: 267.65pt;" valign="top" width="357"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span style="color: black; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;1. Weight of an   object depends on the mass of an object that is attracting it.&lt;br /&gt;2. Weight is also dependent on the force with which it is attracted. It in   turn depends on the distance between the two objects.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-9073461395370747598?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/9073461395370747598/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/mass-vs-weight.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/9073461395370747598'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/9073461395370747598'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/mass-vs-weight.html' title='Mass Vs Weight'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-6448769631104166577</id><published>2011-08-26T06:03:00.001-07:00</published><updated>2011-08-26T06:03:56.924-07:00</updated><title type='text'>Circular Flow of Income Model of an Economy</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="BN-BD" style="line-height: 150%;"&gt;T&lt;/span&gt;&lt;span style="line-height: 150%;"&gt;he circular flow of income model is a model used to show the flow of income through an economy. Through showing the leakages in the economy and the injections, the different factors affecting the economic activities are apparent. Just like a leakage in a fish tank a leakage in the economy leads to a decrease in economic activity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;And just like an injection into a fish tank where the water level rises, an injection in an economy leads to an increase in economic activity. To understand how the circular flow of income can be used to show disequilibrium in the economy you must first understand what disequilibrium is. Disequilibrium is the state where economic activity is not equal, that is where leakages &amp;gt; injections or when leakages&lt;injections, are="" disequilibrium="" either="" equilibrium="" greater="" hence="" investment.&lt;o:p="" is="" leakages="injections." less="" of="" or="" savings="" state="" than="" the="" when="" whereas=""&gt;&lt;/injections,&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The basic circular flow of income model consists of six assumptions:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt; text-align: justify; text-indent: 0in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;he economy consists of&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;two sectors&lt;/strong&gt;: households and firms.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;Households&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;spend all&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;of their&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;income&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;(Y) on goods and services or consumption (C). There is&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;no &lt;/strong&gt;&lt;/span&gt;&lt;strong&gt;&lt;span lang="BN-BD" style="line-height: 150%;"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; tab-stops: list .5in; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;strong&gt;&lt;span lang="BN-BD" style="line-height: 150%;"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;saving&lt;/span&gt;&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&lt;span style="line-height: 150%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style="line-height: 150%;"&gt;(S).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;All output (O) produced by firms is purchased by households through their expenditure (E).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;There is no financial sector.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;There is no government sector.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l2 level1 lfo1; tab-stops: list 21.3pt .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;There is no overseas sector.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;In the simple two sector circular flow of income model (Fig 1) the state of equilibrium is defined as a situation in which there is no tendency for the levels of income (Y), expenditure (E) and output (O) to change, that is:&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Y = E = O.&lt;/strong&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;This means that all household income (Y) is spent (E) on the output (O) of firms, which is equal in value to the payments for productive resources purchased by firms from households. This can be shown in an example where John earns $100.00, he doesn’t save it and spends it all on the goods and services (O) provided by the firms.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;h3 style="line-height: 150%; margin-top: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: small;"&gt;Table all leakages and injections in five sector model:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;div align="center"&gt;  &lt;table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; border: none; mso-border-alt: solid black .5pt; mso-border-insideh: .5pt solid black; mso-border-insidev: .5pt solid black; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-yfti-tbllook: 1184;"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="border: solid black 1.0pt; mso-border-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;LEAKAGES&lt;/span&gt;&lt;/strong&gt;&lt;span style="line-height: 150%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-left: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;INJECTION&lt;/span&gt;&lt;/strong&gt;&lt;span style="line-height: 150%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Saving (S)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Investment (I)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Taxes (T)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Government Spending (G)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="border-top: none; border: solid black 1.0pt; mso-border-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Imports (M)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="border-bottom: solid black 1.0pt; border-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .5pt; mso-border-left-alt: solid black .5pt; mso-border-top-alt: solid black .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: 150%; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Exports (X)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;The five sector model of the circular flow of income is a more realistic representation of the economy. Unlike the two sector model where there are six assumptions the 5 sector circular flow runs on the basis that all the 6 assumptions are relaxed. Since the first assumption is relaxed there are 3 more sectors introduced. The first is the&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Financial Sector&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;that consists of banks and non-bank intermediaries who engage in the borrowing (savings from households) and lending of money.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;In terms of the circular flow of income model the leakage that financial institutions provide in the economy is the option for households to save there money. This is a leakage because the saved money can not be spent in the economy and thus is an idle asset that means not all output will be purchased. The injection that the financial sector provides into the economy is investment (I) into the business/firms sector.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An example of a group in the finance sector includes banks such as Westpac or financial institutions such as Suncorp.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The next sector introduced into the circular flow of income is the&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Government Sector&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;that consists of the economic activities of local, state and federal governments in Australia. The leakage that the Government sector provides is through the collection of revenue through&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Taxes (T)&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/span&gt;that is provided by households and firms to the government. For this reason they are a leakage because it is a leakage out of the current income thus reducing the expenditure on current goods and services.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The injection provided by the government sector is&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;Government spending (G)&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;that provides collective services and welfare payments to the community. An example of a tax collected by the government as a leakage is income tax and an injection into the economy can be when the government redistributes this income in the form of welfare payments, that is a form of government spending back into the economy.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The final sector in the circular flow of income model is the&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;overseas sector&lt;/strong&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;which transforms the model from a closed economy to an open economy. The main leakage from this sector are&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;imports (M),&lt;/strong&gt;in the context of Australia imports represents spending by Australian residents into the rest of the world. The main injection provided by this sector is the exports of goods and services where again in the context of Australia generates income for the exporters from overseas residents.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An example of the use of the overseas sector is where Australia exports wool to China, China pays the exporter of the wool (the farmer) therefore more money enters the economy thus making it an injection. Another example is where China processes the wool into items such as coats and Australia imports the product by paying the Chinese exporter, since the money paying for the coat leaves the economy it is a leakage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;In terms of the 5 sector circular flow of income model (Fig 2) the state of equilibrium occurs when the total leakages are equal to the total injections that occur in the economy. This can be shown as:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;strong&gt;&lt;span style="line-height: 150%;"&gt;&amp;gt;Savings + Taxes + Imports = Investment + Government Spending + Exports&lt;/span&gt;&lt;/strong&gt;&lt;span style="line-height: 150%;"&gt;,or: S + T + M = I + G + X.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;h3 style="line-height: 150%; margin-top: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: small;"&gt;This can be further illustrated through the fictitious economy of Noka where:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; text-align: justify; text-indent: 0in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;S + T + M =I + G + X&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; text-align: justify; text-indent: 0in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;$100 + $150 + $50 = $50 + $100 + $150&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 28.35pt; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo2; tab-stops: list .5in; text-align: justify; text-indent: 0in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;$300 = $300&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;h3 style="line-height: 150%; margin-top: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: small;"&gt;Figure 3: Equilibrium&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;Therefore since the leakages are equal to the injections the economy is in a stable state of equilibrium. This state can be contrasted to the state of disequilibrium where unlike that of equilibrium the sum of total leakages does not equal the sum of total injections. By giving values to the leakages and injections the circular flow of income can be use to show the state of disequilibrium. Since disequilibrium can be shown as:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&amp;gt;S + T + M I + G + X,&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Therefore it can be shown as one of the below equations where:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l1 level1 lfo3; tab-stops: list .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;Total leakages &amp;gt; Total injections&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l1 level1 lfo3; tab-stops: list .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;$150 (S) + $250 (T) + $150 (M) &amp;gt; $75 (I) + $200 (G) + 150 (X)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;h3 style="line-height: 150%; margin-top: 0in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: small;"&gt;Or&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l3 level1 lfo4; tab-stops: list .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;Total Leakages &amp;lt; Total injections&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-list: l3 level1 lfo4; tab-stops: list .5in; text-align: justify; text-indent: 21.3pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span&gt;·&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="line-height: 150%;"&gt;$50 (S) + $200 (T) + $125 (M) &amp;lt; $75 (I) + $200 (G) + 150 (X)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The effects of disequilibrium vary according to which of the above equation they belong to.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;If S + T + M &amp;gt; I + G + X the levels of income, output, expenditure and employment will fall causing a recession or contraction in the overall economic activity. But if S + T + M &amp;lt; I + G + X the levels of income, output, expenditure and employment will rise causing a boom or expansion in economic activity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;But to manage this problem if disequilibrium was to occur in the five sector circular flow of income model, changes in expenditure and output will lead to equilibrium being regained. An example of this is if:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;S + T + M &amp;gt; I + G + X the levels of income, expenditure and output will fall causing a contraction or recession in the overall economic activity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;As the income falls (Figure 4) households will cut down on all leakages such as saving, they will also pay less in taxation and with a lower income they will spend less on imports. This will lead to a fall in the leakages until they equal the injections and a lower level of equilibrium will be the result.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The other equation of disequilibrium, if S + T + M &amp;lt; I + G + X in the five sector model the levels of income, expenditure and output will greatly rise causing a boom in economic activity. As the household’s income increases there will be a higher opportunity to save therefore saving in the financial sector will increase, taxation for the higher threshold will increase and they will be able to spend more on imports.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;In this case when the leakages increase they will continue to rise until they are equal to the level injections. The end result of this disequilibrium situation will be a higher level of equilibrium.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;"&gt;&lt;span style="line-height: 150%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;This is how the circular flow of income model can be used to explain how disequilibrium in the economy occurs.&lt;/span&gt;&lt;/span&gt;&lt;span lang="BN-BD" style="color: #404040; font-family: Vrinda; line-height: 150%; mso-ascii-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-hansi-font-family: Calibri;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-6448769631104166577?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/6448769631104166577/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/circular-flow-of-income-model-of.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/6448769631104166577'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/6448769631104166577'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/circular-flow-of-income-model-of.html' title='Circular Flow of Income Model of an Economy'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-2120876641208483537</id><published>2011-08-22T09:57:00.001-07:00</published><updated>2011-08-22T09:57:44.524-07:00</updated><title type='text'>INFLUENCING FACTORS ON DESIGN</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="text-align: center;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;1.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;The size and extent of the menu&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Before a kitchen is planned, the management must know its goals and objectives in relationship to market strategy. In other words what markets are you aiming at and what style of operation are you going to operate? The menu will then determine the type of equipment you will require in order to produce the products that you know from the market research that the customer is going to buy. You also need to know target numbers that you intend to service.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;2.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Services &lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The designer must know where the services are located and how efficient use can be made of them. E.g. - Gas, Electricity and Water.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;3.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Labour and skill level&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;What kind of people does the company intend to employ? This will have an effect on the technology and equipment to be installed. The more prepared food used, the more this will affect the overall kitchen design.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;4.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Amount of capital expenditure&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Most design has to work with a detailed capital budget. Often it is not always possible to design, then worry about the cost afterwards. Finance will very often determine the overall design and acceptability.&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;Because space is at a premium, kitchens are generally smaller. Equipment is therefore being designed to cater for this trend, becoming more modular and streamlined and generally able to fit into less space. This is seen as a cost-reduction exercise. Labour is a significant cost factor so equipment is being designed for ease of operation, maintenance and cleaning. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;5.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Use of prepared convenience foods&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A fast-food menu using prepared convenience food will influence the planning and equipping very differently from cook-chill kitchen. Certain factors will have to be determined: &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="margin-left: 121.5pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;§&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;Will sweets and pastries be made on the premises? &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="margin-left: 121.5pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;§&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;Will there be a need for larder or butcher? &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="margin-left: 121.5pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;§&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;Will fresh or frozen food or a combination of both be used? &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="margin-left: 121.5pt; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;6.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Types of equipment available &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The type, amount and size of the equipment will depend on the type of menu being provided.&lt;span&gt;&amp;nbsp; &lt;/span&gt;The equipment must be suitably sited. When planning a kitchen, standard symbols are used which can be produced on squared paper to provide a scale design. Computer-aided design (CAD) is now often used. &lt;b&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;7.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Hygiene and the Food Safety Act 1990/91/95&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Design and construction of the kitchen must comply with the Hygiene and Food Safety Act 1990/91/95. The basic layout and construction should enable adequate space to be provided in all food handling and associated areas for equipment as well as working practices and frequent cleaning to be carried out. &lt;b&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;8.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Design and decor &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The trend towards provision of more attractive eating places, carried to its utmost perhaps by the chain and franchise operators, has not been without its effect on kitchen planning and design. One trend has been that of bringing the kitchen area tota1l or partially into view, with the development of back bar type of equipment; for example. Where grills or griddles are in full public view and food is prepared on them to order. &lt;b&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;While there will be a continuing demand for the traditional heavy duty type of equipment found in larger hotels and restaurant kitchens, the constant need to change and update the design and decor of modern restaurants means that the equipment life is generally shorter, reduced perhaps from ten years to seven or five or even less, to cope with the demand for change and redevelopment. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;This has resulted in the generally improved design of catering equipment with the introduction of modular units. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;9.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Multi-usage requirements &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpMiddle" style="text-align: justify;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Round the clock requirements such as in hospitals, factories doing shift work, the police and armed forces, have also forced kitchen planners to consider design of kitchens with a view to their partial use outside peak times. To this end kitchen equipment is being made more adaptable and flexible, so that whole sections can be closed down when not in use, in order to maximize savings on heating, lighting and maintenance. &lt;b&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoListParagraphCxSpLast" style="text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-2120876641208483537?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/2120876641208483537/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/influencing-factors-on-design.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/2120876641208483537'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/2120876641208483537'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/influencing-factors-on-design.html' title='INFLUENCING FACTORS ON DESIGN'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-4437234661590756320</id><published>2011-08-22T09:56:00.001-07:00</published><updated>2011-08-22T09:56:44.171-07:00</updated><title type='text'>HAND TOOL AND SMALL EQUIPMENT</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;div class="MsoNoSpacing"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;1.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Ball Cutter, Melon Ball Scoop, or Parisienne Knife&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Blade is a small, cup shaped half sphere. Used for cutting fruits and vegetables into small balls.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;2.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Cook’s Fork&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Heavy, two-pronged fork with a long handle, some for lifting and turning meats and other items. Must be strong enough to hold heavy loads. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;3.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Straight Spatula or Palette Knife&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - A long flexible blade with a rounded end. Used mostly for spreading icing on cakes and for mixing and bowl scraping. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;4.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;b&gt;Sandwich Spreader&lt;/b&gt; - A short, stubby spatula. Used for spreading fillings and spreads on sandwiches. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;5.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Offset Spatula&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Broad blade, bent to keep hand off hot surfaces. Used for turning arid lifting eggs, pancakes, and meats on griddles, grills, sheet pans, and so on. Also used as scraper to clean bench or griddle. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;6.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Rubber Spatula or Scraper&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Broad, flexible rubber or plastic tips on long handle. Used to scrape bowls and pans. Also used for folding in egg foams or whipped cream. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;7.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Pie Server&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - A wedge shaped offset spatula. Used for lifting pie wedges from pan. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;8.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Bench Scraper or Dough Knife&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - A broad, stiff piece of metal with a wooden handle on one edge. Used to cut pieces of dough and to scrape workbenches. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;9.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Pastry Wheels or Wheel Knife&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - A round, rotating blade on a handle. Used for cutting rolled out dough and. pastry and baked pizza. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -22.5pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;10.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Spoons: Solid, Slotted and Perforated&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Large stainless steel spoons, holding about 3 ounces. Used for stirring, mixing, and serving. Slotted and perforated spoons are used when liquid must be drained from solids. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;11.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Skimmer&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Perforated disc, slightly supped, on along handle. Used for skimming forth from liquids and for removing soled pieces from soups, stocks and other liquid. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;12.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Tongs&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Spring type or scissors type tools used to pick up and handle foods. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;13.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Wire whip&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Loops of stainless steel wire fastened to a handle. There are two kinds of whips: &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: 67.5pt; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;a)&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;Heavy whips are straight, stiff, and have relatively few wires. Used for general mixing, stirring, and beating, especially heavy liquids.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: 67.5pt; text-align: justify; text-indent: -.25in;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: 67.5pt; mso-list: l0 level1 lfo2; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;b)&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style="color: black; line-height: 115%;"&gt;Balloon whips or piano wire whips have mainly flexible wire. Used for whipping eggs, cream, and hollandaise, and for mixing thinner liquid. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;14.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;China Cap&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Cone shaped strainer. Used for straining stock, soups, sauces and other liquids. Pointed shaped allows the cook to drain liquids thorough a relatively small opening. Fine china cap or chinois (shee-nwah) China cap with very fine mesh. Used when great clarity or smoothness is required in a liquid. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;15.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Strainer Round&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Bottomed, cup-shaped strainer made of screen-type mesh or of perforated metal. Used for straining pasta, vegetables, and so on. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;16.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Sieve Screen &lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt;- type mesh supported in a round metal frame. Used for sifting flour and other dry ingredients.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;17.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Colander&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Large perforated bowl made of stainless steel or aluminum. Used to drain washed or cooked vegetables, salad greens, pasta, and other foods. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;18.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Food Mill&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - A tool with a hand-turned blade that forces foods through a perforated disk. Interchangeable disks have different coarseness or fineness. Used for pureeing foods. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;19.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Grater&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - a four-sided metal box with different sized grids. Used for shredding and grating vegetables, cheese, citrus rinds, and other foods. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;20.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Zester &lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt;- Small hand tool used for removing the colored part of citrus peels in thin strips. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;21.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Channel Knife&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Small hand tool used mostly in decorative work. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;22.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Pastry Bag and Tubes Cone&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Shaped cloth or plastic bag with open end that can be fitted with metal tubes or tips of various shapes and sizes. Used for shaping and decorating with items such as cake icing, whipped cream, duchesse potatoes, and soft dough. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;23.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Pastry Brush&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - Used to brush items with egg wash, glaze, etc. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; text-align: justify;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="line-height: 115%; margin-left: .5in; mso-list: l1 level1 lfo1; text-align: justify; text-indent: -.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;&lt;span&gt;24.&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span style="color: black; line-height: 115%;"&gt;Can Opener Heavy&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black; line-height: 115%;"&gt; - duty food service type can openers are mounted on the edge of the workbench. They must be carefully cleaned and sanitized every day to prevent contamination of foods. Replace worn blades, which can leave metal shavings in food. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNoSpacing" style="margin-left: .5in;"&gt;&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-4437234661590756320?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/4437234661590756320/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/hand-tool-and-small-equipment.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/4437234661590756320'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/4437234661590756320'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/hand-tool-and-small-equipment.html' title='HAND TOOL AND SMALL EQUIPMENT'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-4110061002774027104</id><published>2011-08-22T09:55:00.002-07:00</published><updated>2011-08-22T09:55:46.100-07:00</updated><title type='text'>Characteristics of Business Markets</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Fewer, larger buyers:&lt;/span&gt;&lt;/b&gt;&lt;span&gt; The number of the buyers is less but the volume of individual buyer’s purchase is very high. So the ultimate sales volume of seller is very high.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example:&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;b&gt;&lt;span lang="EN-CA"&gt; &lt;/span&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;B2B Marketing – Dunlop Tires to Automobile manufacturers, Aircraft Engines to BOEING, or other etc.&lt;/span&gt;&lt;span&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Close supplier-customer relationships: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Because of smaller customer base, continuous communication and the importance of the customers; suppliers maintain very close relationship with them. And &lt;/span&gt;&lt;span lang="EN-CA"&gt;business buyers often select suppliers who also buy product from them.&lt;/span&gt;&lt;span&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example:&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt; &lt;/span&gt;&lt;/i&gt;&lt;span lang="EN-CA"&gt;Paper manufacturer buys chemicals from a chemical company that buys a considerable amount of its paper (win win situation).&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Professional purchasing: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Business goods are often purchased some trained purchasing agents and they must follow purchasing policies and procedures of their principal company.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example:&lt;span&gt; &lt;/span&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;Like Buying Houses for the Garments Sector. They follow the sequence;&lt;span&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;- Request for quotation&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;- Receive proposals&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;- Evaluate offerings&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;- Issue purchase orders&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;- Receive products &lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Several buying influences: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Buying committees consists of different functional managers, technical experts and even senior management in purchase of major goods. So they try to influence the purchase.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;People from different departments try to influence the buying process to serve their interest. And some special interest groups outside the company can also interfere in business buying. &lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Multiple sales calls: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Several sales calls (offer, communication &amp;amp; influence) and time is needed to satisfy all the possible queries of the business customers from bottom to top level of buyer.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Derived demand: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;The demand for business goods is ultimately resulted from the demand of consumer goods. So economic condition, consumer spending, interest rate are important.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;TOYOTA buys steel because consumers buy cars. &lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span lang="EN-CA"&gt;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;If consumer demand for cars drops, so will the demand for steel and all other products used to make cars.&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Inelastic demand: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Sometimes demand of some business goods &amp;amp; services are not highly affected by price changes. Consumer will show similar type of demand all most all the time.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;Demand for&lt;b&gt;&lt;i&gt; &lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;span&gt;Raw materials of salt and medicine manufacturers. No matter how the final price (Increase/decrease) of products is; Consumer will use these products according to their regular need. So the manufacturers need a consistent level supply all the time.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Fluctuating demand: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Though business buyers demand products according to consumer’s need;&lt;span&gt;&amp;nbsp; &lt;/span&gt;but sometimes the demand for business goods and services tends to become unstable than the demand of consumer goods &amp;amp; services.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;A given percentage increase in consumer demand can lead to a much larger percentage increase in the demand for plant and equipment necessary to produce the additional output.&lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Geographically concentrated buyers: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Sometimes business buyers are located in some selective areas. So it is effective to target those selected areas to sell business products.&lt;/span&gt;&lt;b&gt;&lt;i&gt;&lt;span&gt; &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;Motijheel is prominent for corporate offices; again&lt;b&gt;&lt;i&gt; &lt;/i&gt;&lt;/b&gt;Dhanmondi &amp;amp; Banani areas are for private universities. So it is profitable for marketers to send their sales representatives to the respective areas. &lt;/span&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="margin-left: 0.5in; text-align: justify; text-indent: -0.25in;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span&gt;•&lt;span style="font: 7.0pt &amp;quot;Times New Roman&amp;quot;;"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;b&gt;&lt;span&gt;Direct purchasing: &lt;/span&gt;&lt;/b&gt;&lt;span&gt;Usually business customers purchase products directly from manufacturers without using the intermediaries.&lt;/span&gt;&lt;b&gt;&lt;i&gt;&lt;span&gt; &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span lang="EN-CA"&gt;Example: &lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span lang="EN-CA"&gt;Developer Company (Asset, Domino) purchase building materials like steel, cement and others directly from the manufacturer (Basundhara, Abul Khair Co).&lt;/span&gt;&lt;/span&gt;&lt;span&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-4110061002774027104?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/4110061002774027104/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/characteristics-of-business-markets.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/4110061002774027104'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/4110061002774027104'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/characteristics-of-business-markets.html' title='Characteristics of Business Markets'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-2793919423691107386</id><published>2011-08-22T09:55:00.000-07:00</published><updated>2011-08-22T09:55:04.917-07:00</updated><title type='text'>Effective Graphic Design Resumes - How to Write a CV and Increase Your Chances of Graphic Design Employment</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Introduction&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;When writing graphic design resumes over the years, I've read a number of "How to Write a CV" books, and one thing above all has struck me in the introductory pages. More often than not, the author begins by explaining what a minefield it can be to write your own CV, and goes on to say how much of a shame it is that there are so many so-called experts out there giving bad advice about writing CVs. Then they produce their own book full of their own opinions on the subject.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;I'm not going to begin by rubbishing other authors. I am grateful for the proliferation of differing opinions on the subject. It's enabled me to come to balanced conclusions about how to write an effective CV. My opinions are based on what I've read about CV creation, graphic design resumes I have written and graphic design CVs that have been sent to me as a potential employer.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Instead of my asking you to trawl through many diverse methods of graphic design resume writing, it's my intention to give you an idea of what I believe to be a good format. It's highly flexible and can be customised to suit the position you want to win.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Take a Step Back&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The Latin "Curriculum Vitae" means: "The way your life has run". The French "Resume" means "Summary". Start with this in mind. The CV is a summary of YOUR working life, no one else's. Consider carefully what you'll include in a CV and how it'll look. Most people know roughly what a CV should contain, and that's enough for them. They throw everything they think might be vaguely relevant into it, often using other people's CVs (not just graphic design resumes) as a guide to graphic design resume writing. Your CV is your first impression. Make it a good one. The person charged with the task of selecting a short list of possible candidates has probably seen every line in the book. "I work well individually and as part of a team" is a very popular line. It has become almost as predictably present on the average CV as the dark lines left by a poor quality photocopy on cheap paper.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;If you're responding to a recruitment ad, read it very carefully. Has it been thrown together in a hurry, or is it professionally designed? You can learn a lot about the advertiser by studying their adverts. Make sure you make careful note of exactly how to respond. Some specifically say "no resumes" and instead require an application form to be filled out. Others want your covering letter to be hand written. This will be time well spent, as it's often the case that a candidate is so pleased to find a recruitment advert that suits them that they forget to read the details and rush off a hastily prepared letter and CV, no matter what's required of them.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Find out as much about the company you are applying to as possible. Is this job really for you? The purpose of your CV is primarily to highlight your potential value to the company. It could also be used to provide material for an interview. If you are not confident that the job is right for you, it'll be picked up very quickly.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Consider what experience you have that will help you do the job well. I have found that a good and fast way to find out about a company is to visit their web site (if it exists). There's often a wealth of information available, and possibly details about the person you're writing to. It's always helpful to be in possession of more information than you might need, particularly at the interview stage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;When writing, try to think of what the reader's reaction will be. Try to sell them what you think they want to buy. This doesn't mean to say that you should be untruthful; it means that you should tailor your CV to your audience. Make the most of the information relevant to them, but don't over-egg the pudding. If you give yourself more credit than you deserve, it'll bite back if you get an interview when you are asked you to elaborate.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Structure and Presentation&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The layout of your CV should be concise, informative, easy-to-read and printed on good quality paper. If the reader has a pile of graphic design resumes to read, they don't want to spend more time than necessary plodding through your reams of beautifully written prose. Use short sentences and don't go off at a tangent. Left justify your type, and whichever font you use, decide on a style and stick with it throughout. There's nothing more off-putting than a document filled with different fonts, text sizes, colours and alignments. And if the job you want is as a graphic designer, there's more pressure to make your presentation appealing.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Avoid gimmicks like brightly coloured paper, or a CV folded into the shape of an aeroplane. They may provide a few moments of light relief for the reader, but it is generally accepted that it's the content that gets you the job, not your ability to be different. Recruitment is a serious business and should be treated as such. Of course, there are always exceptions to the rule, and the employer might specifically request an "off the wall" resume if it's relevant to a creative job. However, I can't remember the last time I saw such a request!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;As a graphic design employer, I want to be confident that any prospective graphic designer knows what looks good on a page. I also want to know that they have a good feeling for presentation. I've seen it all - illegible graphic design resumes accompanied by hastily written scraps of notepaper covered in coffee, CDs full of Quicktime movies of off-the-wall college projects, traced pictures of Goofy (yes, Goofy)... none of these work for me.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black;"&gt;Personally, I want to see clean, correctly spelled, easy-to-read graphic design resumes, and if there are any good quality,&lt;/span&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;i&gt;&lt;span style="color: black;"&gt;appropriate&lt;/span&gt;&lt;/i&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;pieces of artwork from a portfolio, they can be a clincher. As for a covering letter, please avoid letting on that your intention is to learn as much as possible from your new employer before leaving and setting up your own studio in direct competition! It happens time and time again, and it's a bit of a turn-off!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Content for Your Graphic Design CV&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;There are two basic resume layouts I'll mention here - it's up to you to make them your own. In my opinion the traditional "Tombstone" format of CV is out of date and should be avoided - the references to religion and national insurance numbers suggest that it might be more suitable for someone who wants to apply for a job sometime in the 1960s! Its order of contents goes something like this:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Name&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Occupation&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Address&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Telephone Number&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Date of Birth&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Place of Birth&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Nationality&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Marital Status&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Next of Kin&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Health&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Driving License&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Religion&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;National Insurance Number&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Secondary Education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Higher Education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Professional Qualifications&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Employment History (chronological)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Other (interests, achievements)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;This format follows a more concise structure, and is what we'll focus on:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Name&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Address&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Telephone&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Date of Birth&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Career profile&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Career and achievements to date&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Professional qualifications and training&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Tertiary education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Secondary education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Personal information&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The main difference between the two approaches is that in the second example, relevant work experience is brought to the fore. The reader will be presented with the information of interest straight off the bat. Education is, of course, very important, but actual work experience is always given more weight. If your employment history is left to the end, the reader has to crunch through everything else before they find the information that is instrumental in getting you to the next stage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Make a Start&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Name, Address, Telephone, (e-mail address)&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;To begin with, your name and contact details should be laid out in a balanced block, either ranged left or centred. Avoid putting this information in more than one column unless you're confident that you can make it appear ordered and easy to read - and if it's a graphic design job you're after, this should pose no problem!&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Career Profile&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Spend some time preparing a brief career summary using 20 to 30 words. This should encapsulate your key skills, your attitude to work, your career aspirations and the experience you have gained thus far - a mission statement.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Use short sentences. Be brief, concise and avoid clichés. Although this synopsis will be short, you should spend some time getting it just right. It'll also help with the rest of the resume's content. All the information in your CV should reinforce and complement your career summary. Avoid the use of the first person. Use the past tense, not the present.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Career and Achievements to Date&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Your jobs should be listed (with dates of employment) in reverse chronological order. This ensures the reader is presented with the most relevant information first. Use short sentences and avoid the use of the first person. If possible, show your career path advancing towards a peak. For example, if you are applying for a graphic design position the reader would be impressed to see previous jobs showing your advance from Junior Designer to Project Manager to Creative Director. This shows that you're committed to your profession - you're progressing towards a clear goal.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;If your career path shows that you have taken career breaks' and jumped from one type of job to another, it could paint an unreliable picture. Always accentuate the positive in any situation. If you've taken a career break, highlight what you have learned and show that you're ready to return to work. Only mention salary if asked and don't mention reasons for leaving your job; leave those details for later.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Only include McDonalds-type-jobs if they are all the experience you've had. If they are, you'll have some convincing to do with your portfolio. Build it up with case-study projects (they don't have to be real) that are marketable, like stationery and advert designs. Don't fill your portfolio with vast amounts of contemporary, free-form college work - it doesn't sell!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Focus on your achievements more than responsibilities. What have your successes been? How did you succeed, and in what way did they benefit your employer? If you have had little or no job experience of relevance to the position for which you are applying, emphasise the experience you've gained from any relevant education you've received.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Education and Graphic Design Training&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Professional training such as graphic design degrees or qualifications should be listed at the top of this section, because it's likely to be more relevant to the reader. Include dates and brief details of what was covered in the courses you took. Next, list any higher education you received followed by secondary education, including the names of the school, college or university. Include no more than two secondary schools, and don't go into endless detail about your exam results - just list them in a well-formatted way, showing the most relevant passes first.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Personal information&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;In this brief section, create the impression of diversity. Balance your indoor interests with outdoor activities, and if they relate in some way to your work, so much the better. Don't over exaggerate! If you have a full driving license, mention it if you think it'll be relevant.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;"&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Graphic Design Resumes&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Important Points&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;/span&gt;&lt;br /&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Don't mention your health unless necessary; the employer will assume you are in good shape! As for referees, add them if you feel they will be able to give relevant, positive information to any prospective boss. The more relevant the better.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Don't mention your current salary on your CV unless specifically asked. At this stage you're in a very weak bargaining position - the time to discuss salary is after you have been through the interview and you're offered a job, when your position is stronger. After making an offer your new employers will know that they will have to go through the entire selection process from scratch if they don't hold on to you!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;It may sound obvious, but check your spelling and grammar! Bad spelling usually indicates one of the following: the author can't spell, is too lazy to spell correctly, is inattentive to detail or simply doesn't care. Any one of these spells "rejection". I work in a business that demands good grammar and spelling from its graphic designers. Our job involves not only graphic design skills, but also a working knowledge of proofreading and copy editing. Nevertheless, I estimate that only one in ten graphic design resumes sent to my studio is free of spelling and grammatical errors. Even when the graphic designer's resume is fine, if the covering letter contains even the slightest mistake it ruins the effect! It's a waste of time to send a poorly prepared CV and covering letter.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;a href="" name="interview"&gt;&lt;/a&gt;&lt;b&gt;&lt;span style="color: black;"&gt;So you got yourself an interview! How best to get through it?&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Now you've written the perfect graphic design CV and got an interview for a graphic design job, what's the best way to convince the prospective boss to hire you? See the article about graphic design interviews.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The Graphic Design Interview - How Best to handle It?&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black;"&gt;So you've got yourself a graphic design interview! You sent in&lt;/span&gt;&amp;nbsp;the perfect graphic design resume, some relevant, competent samples of work, and got the interview! How best to handle it?&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Every employer has their own technique of determining what will make a good graphic designer - and who will make a good employee. I can only speak from my own experience - both of applying for jobs, and later of conducting interviews for my own studio. please note that every employer has their own method of conducting a graphic design interview - everyone has different priorities and looks for different kinds of people.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Prepare Well For Your Graphic Design Interview&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black;"&gt;The best thing you can do is&lt;/span&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;i&gt;&lt;span style="color: black;"&gt;prepare&lt;/span&gt;&lt;/i&gt;&lt;span style="color: black;"&gt;. Even if you don't get the job after doing well in your graphic design interview, if you used your common sense and went in with high confidence because you'd prepared well, you'll have nothing to worry about. Be proud that you did your best, and don't lose any sleep over it. On to the next graphic design interview.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black;"&gt;Good graphic design jobs don't grow on trees. In fact, even&lt;/span&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;i&gt;&lt;span style="color: black;"&gt;bad&lt;/span&gt;&lt;/i&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;graphic design jobs don't grow on trees! In my opinion a graphic design firm tends to work better as a small studio - lean and mean, so there are not many jobs available. The studio has to have the right people, so it needs to be selective - this means there will be many disappointed candidates...&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;This in turn means there are a vast number of graphic design freelancers out there. Now that desktop publishing software and equipment is relatively cheap, the promise of low start-up costs and the freedom to work from home is appealing to many. These freelance designers become competition to a small studio - as well as potential suppliers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;So without wishing to labour the point, jobs in the industry are in short supply - so you need to give yourself the best chance of landing one. If you get a graphic design interview, don't waste the opportunity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;span style="color: black;"&gt;I remember being terribly nervous before a graphic design interview. Why was I nervous? Well, obviously I was eager to get the job, and I didn't know what graphic design interview questions I was going to be asked. Mainly though, it was because I felt under-informed - I (correctly) feared that I didn't know enough about the various day-to-day processes and procedures to be able to do the job. Like most things you learn best by&lt;/span&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;i&gt;&lt;span style="color: black;"&gt;doing&lt;/span&gt;&lt;/i&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;- but what if you don't know enough to get the job? It's a classic&lt;/span&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;i&gt;&lt;span style="color: black;"&gt;Catch 22&lt;/span&gt;&lt;/i&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;situation - you can't get a job because you don't have enough experience - but you can't get experience until you get the job.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The best thing you can do if you're in a situation like this is do your utmost to learn as much as possible beforehand and build up a good portfolio. In a creative business like this, if you can show a prospective employer that you're capable of producing good work, and you know exactly how to take a project from initial sketch to printed product, they are much more disposed towards giving you a chance. Remember, it's just as hard for the interviewer to determine who is worthwhile, and who is not. If you're enthusiastic and can prove that you've put effort into producing examples of work to demonstrate your ability, you'll be on the right track - no doubt about it.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Knowledge isn't everything though - confidence in your own ability to learn is vital. If you're confident in yourself, you'll make&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;others&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;span style="color: black;"&gt;confident in you.&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;So what are the best pointers I can give you for succeding in a graphic design interview?&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;What to&amp;nbsp;&lt;i&gt;Do&lt;/i&gt;&amp;nbsp;in a Graphic Design Interview&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Do your best&lt;/i&gt;&amp;nbsp;to fill      any gaps in your knowledge. You might not be aware that there are any gaps      - after all, if you just finished a graphic design degree, surely you know      everything you need to know to get started? Right? Wrong. You&amp;nbsp;&lt;i&gt;never&lt;/i&gt;&amp;nbsp;stop      learning. Years after starting my graphic design career, rarely a day goes      by when I don't learn or teach myself something new. Diversification is      key in graphic design.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; margin-left: 0.5in; margin-right: 0in; margin-top: 0in; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Hopefully this site will have given you a good knowledge of what you need to know from a technical point of view before landing your first job. The information here is not advanced for today's graphic designer - it's essential basic training. If you know and understand everything here you should be able go into an interview confident, knowing that you are armed with everything you are likely to need to know to do a print-oriented graphic design job.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Do&lt;/i&gt;&amp;nbsp;take examples of relevant work along to the graphic design      interview. If you have something that's been produced in the commercial      arena, great. An interviewer is going to be interested in what sells, not      what looks good on a wall. If you haven't got any work that you've      produced as professional graphic designer, try to put together a portfolio      of projects which you've given yourself to do. For example, design some      new stationery for a fake company along with a brochure, advert and      anything else you can think of. This shows that you're interested enough      in getting a job that you're willing to put&amp;nbsp;&lt;i&gt;effort&lt;/i&gt;&amp;nbsp;into      proving&lt;i&gt;why&lt;/i&gt;&amp;nbsp;you should get it.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; margin-left: 0.5in; margin-right: 0in; margin-top: 0in; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Alternatively you could practice recreating well-designed magazine spreads and show them at interview. This will demonstrate that you understand how all the elements of a project go together. Don't try to pass designs like this off as your own - tell the interviewer what you have done and why. You'll also show that you have an eye for good design (assuming you chose a good design to recreate!).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Do&lt;/i&gt;&amp;nbsp;look the interviewer in the eye, listen to their      questions and answer them succinctly, speaking clearly and confidently.      Only expand on your answer if it is relevant. Talk about other jobs you      have had if you are asked directly about them, or if they are relevant.&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Do&lt;/i&gt;&amp;nbsp;be enthusiastic, express a willingness to learn (after      all, no one knows&lt;i&gt;everything&lt;/i&gt;) and be passionate about your vocation      - because that's what this job is - a vocation. Anyone who is half-hearted      about doing something creative isn't going to produce anything very good.      You must project the impression that you&amp;nbsp;&lt;i&gt;know&lt;/i&gt;&amp;nbsp;that      this is the route your career path will follow. If you give the impression      that you're just dipping your toe in the water, why would anyone want to      pay you for the privilege? Which leads me to...&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;What&amp;nbsp;&lt;i&gt;Not to Do&lt;/i&gt;&amp;nbsp;in a Graphic Design Interview&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;I've interviewed lots of prospective graphic designers - and I've learned a great deal about what to expect and what to look for in a graphic design interview. Here are some of the things which I find to be a complete turn off - some may seem obvious 'no-nos', but they happen again and again.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;ul type="disc"&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;say that      your grand plan is to learn as much as possible from your first job and      then strike out on your own as a freelancer or to set up your own studio.      Your ambition to steal your prospective boss's secrets and then set up in      direct competition won't make you any friends.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;appear      desperate for the job - if you say that you've been to loads of interviews      with no luck (and now you&amp;nbsp;&lt;i&gt;have&lt;/i&gt;&amp;nbsp;to get a      job or you don't know what you'll do) you won't get the job.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;whisper      - speak clearly. Don't fidget or look away while the interviewer is      talking.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;moan      about how badly you were treated in your last job, or how much you hated      your boss. If you do, your prospective employer may think you'll talk the      same way about him or her behind their back!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;produce      vast amounts of&amp;nbsp;&lt;i&gt;irrelevant&lt;/i&gt;&amp;nbsp;work      from your college portfolio - just produce designs which would be at home      in a commercial arena (adverts, stationery, brochures etc). My experience      of college work has been mixed. Usually it comes over as somewhat (and I      certainly don't mean to cause offence by saying this)... self-indulgent...      and decidedly uncommercial. Many's the time that I would have got more out      of seeing a couple of logo and stationery designs than I did out of      looking through three years of abstract batik and photos of bicycles made      of cheese.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;li class="MsoNormal" style="color: black; line-height: normal; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;i&gt;Don't&lt;/i&gt;&amp;nbsp;give the      impression that you're just there for the money. The employer won't care      nearly as much about what you can&amp;nbsp;&lt;i&gt;get&lt;/i&gt;&amp;nbsp;from the job as they will be concerned about what you      can&amp;nbsp;&lt;i&gt;give&lt;/i&gt;.      Employing a new graphic designer&amp;nbsp;&lt;i&gt;has&lt;/i&gt;&amp;nbsp;to be a profitable decision. If your contribution is      unprofitable, your job won't last long.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class="MsoNormal" style="line-height: normal; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The more you know before you start your graphic design employment, the less training you'll need to receive - and the faster you'll be up to speed and productive! And that's what this website's all about. If there's anything which is unclear, or missing altogether - just ask. Send me your queries and I'll do my best to answer them. Good luck!&lt;/span&gt;&lt;span class="Apple-style-span" style="font-family: Verdana, sans-serif; font-size: x-small;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-2793919423691107386?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/2793919423691107386/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/effective-graphic-design-resumes-how-to.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/2793919423691107386'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/2793919423691107386'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/effective-graphic-design-resumes-how-to.html' title='Effective Graphic Design Resumes - How to Write a CV and Increase Your Chances of Graphic Design Employment'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-3640690622014873433</id><published>2011-08-22T09:50:00.000-07:00</published><updated>2011-08-22T09:50:28.066-07:00</updated><title type='text'>Four Steps to Becoming a Social Business</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;div style="text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;br /&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Edelman's David Armano, an expert in idea conceptualization, has put together a chart that lets you&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;graph your progress as a social media high-flyer&lt;/span&gt;&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;in four steps: crawling, walking, running and flying. At which point might you find yourself? If you feel you're still in the crawling stage, never fear: We all know learning to fly doesn't happen overnight!&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Let's break Armano's themes down, and consider some hints for moving up to the next stage:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Crawling: People, Process, Procedure.&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;The first stage of evolution is admitting you have a problem, and acknowledging that it can't be solved by plugging "social media" into one function (marketing). Crawling involves producing infrastructure in preparation for an organizational redesign. Educating your teams, standardizing procedures and active listening are crucial at this stage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Walking: Managing Your Properties.&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;Define your engagement strategy across multiple departments, from customer care to outbound marketing. Assets such as meaningful content become especially important because they're less risky than over-engaging too quickly.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Running: Ecosystem Engagement at Scale.&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;By now you should have external and internal designs in place, with multiple social initiatives running (fairly smoothly). "At the running stage, multiple ecosystems are also connected," Armano&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="color: black;"&gt;writes&lt;/span&gt;—"for example, the process and tools for managing scores of social networks have been formalized."&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;&lt;span style="color: black;"&gt;Flying: Social Innovation and Organizational Integration.&lt;/span&gt;&lt;/b&gt;&lt;span class="apple-converted-space"&gt;&lt;span style="color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style="color: black;"&gt;Although many companies want to get to this stage, few actually do. Here, "social" is integrated in everything the organization does: Intelligence gathered through social media is improving business, resulting in new products and services, and improving the company's ability to predict potential outcomes in the market. "Flying" organizations have a social mindset reflected at all touchpoints and business functions.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;&lt;div style="line-height: 12.75pt; text-align: justify;"&gt;&lt;b&gt;&lt;i&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The Po!nt:&lt;span class="apple-converted-space"&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Going social doesn't happen overnight, so don't expect it to. Gauge where you are and take the necessary steps to solidify your current position—or advance it.&lt;/span&gt;&lt;span class="Apple-style-span" style="font-family: Verdana, sans-serif; font-size: 9pt;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/2425213367221788525-3640690622014873433?l=zulfekarshumon.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://zulfekarshumon.blogspot.com/feeds/3640690622014873433/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/four-steps-to-becoming-social-business.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/3640690622014873433'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/2425213367221788525/posts/default/3640690622014873433'/><link rel='alternate' type='text/html' href='http://zulfekarshumon.blogspot.com/2011/08/four-steps-to-becoming-social-business.html' title='Four Steps to Becoming a Social Business'/><author><name>Zulfekar Shumon</name><uri>http://www.blogger.com/profile/05068200939338309871</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='30' src='http://3.bp.blogspot.com/-4hJpEKBczsw/Tk6ODZw9FmI/AAAAAAAAAIs/MkQaJiV6Tvc/s220/123.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-2425213367221788525.post-2124162188085833192</id><published>2011-08-22T09:48:00.000-07:00</published><updated>2011-08-22T09:48:39.444-07:00</updated><title type='text'>Management Information Systems: 9ed, By James A. O’Brien &amp; Geroge Marakas_ Glossary</title><content type='html'>&lt;div dir="ltr" style="text-align: left;" trbidi="on"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Computer-Based Information System&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An information system that uses computer   hardware and software to perform its information processing activities.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shapetype   id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t"   path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"&gt;    &lt;v:stroke joinstyle="miter"/&gt;    &lt;v:formulas&gt;     &lt;v:f eqn="if lineDrawn pixelLineWidth 0"/&gt;     &lt;v:f eqn="sum @0 1 0"/&gt;     &lt;v:f eqn="sum 0 0 @1"/&gt;     &lt;v:f eqn="prod @2 1 2"/&gt;     &lt;v:f eqn="prod @3 21600 pixelWidth"/&gt;     &lt;v:f eqn="prod @3 21600 pixelHeight"/&gt;     &lt;v:f eqn="sum @0 0 1"/&gt;     &lt;v:f eqn="prod @6 1 2"/&gt;     &lt;v:f eqn="prod @7 21600 pixelWidth"/&gt;     &lt;v:f eqn="sum @8 21600 0"/&gt;     &lt;v:f eqn="prod @7 21600 pixelHeight"/&gt;     &lt;v:f eqn="sum @10 21600 0"/&gt;    &lt;/v:formulas&gt;    &lt;v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/&gt; 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margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_5" o:spid="_x0000_i1026" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_5" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_6" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_6" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Control&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;(1) The systems component that evaluates   feedback to determine whether the system is moving toward the achievement of   its goal and then makes any necessary adjustments to the input and processing   components of the system to ensure that proper output is produced. (2) A   management function that involves observing and measuring organizational   performance and environmental activities and modifying the plans and   activities of the organization when necessary.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_7" o:spid="_x0000_i1028" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_7" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_8" o:spid="_x0000_i1029" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_8" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_9" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_9" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Facts or observations about physical phenomena   or business transactions. More specifically, data are objective measurements   of the attributes (characteristics) of entities such as people, places,   things, and events.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_10" o:spid="_x0000_i1031" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_10" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_11" o:spid="_x0000_i1032" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_11" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_12" o:spid="_x0000_i1033" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_12" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Electronic Business (e-Business)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of Internet technologies to   internetwork and empower business&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_13" o:spid="_x0000_i1034" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_13" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_14" o:spid="_x0000_i1035" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_14" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_15" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_15" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Electronic Commerce (e-Commerce)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The buying and selling, marketing and   servicing, and delivery and payment of products, services, and information   over the Internet, intranets, extranets, and other networks, between an   internetworked enterprise and its prospects, customers, suppliers, and other   business partners. Includes business-to-consumer (B2C), business-to-business   (B2B), and consumer-to-consumer (C2C) e-commerce.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_16" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_16" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_17" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_17" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_18" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_18" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;End User&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Anyone who uses an information system or the   information it produces.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_19" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_19" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_20" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_20" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_21" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_21" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Enterprise Collaboration Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of groupware tools and the Internet,   intranets, extranets, and other computer networks to support and enhance&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_22" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_22" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_23" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_23" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_24" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_24" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Extranet&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A network that links selected resources of a   company with its customers, suppliers, and other business partners, using the   Internet or private networks to link the organizations’ intranets.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_25" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_25" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_26" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_26" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_27" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_27" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Feedback&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;(1) Data or information concerning the   components and operations of a system. (2) The use of part of the output of a   system as input to the system.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_28" o:spid="_x0000_i1049" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_28" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_29" o:spid="_x0000_i1050" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_29" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_30" o:spid="_x0000_i1051" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_30" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Information&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Information is data placed in a meaningful and   useful context for an end user.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_31" o:spid="_x0000_i1052" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_31" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_32" o:spid="_x0000_i1053" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_32" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_33" o:spid="_x0000_i1054" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_33" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Information System&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;(1) A set of people, procedures, and resources   that collects, transforms, and disseminates information in an organization.   (2) A system that accepts data resources as input and processes them into   information products as output.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_34" o:spid="_x0000_i1055" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_34" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_35" o:spid="_x0000_i1056" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_35" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_36" o:spid="_x0000_i1057" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_36" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Information System Model&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A conceptual framework that views an   information system as a system that uses the resources of hardware (machines   and media), software (programs and procedures), people (users and   specialists), and networks (communications media and network support) to   perform input, processing, output, storage, and control activities that   transform data resources (databases and knowledge bases) into information   products.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_37" o:spid="_x0000_i1058" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_37" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_38" o:spid="_x0000_i1059" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_38" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_39" o:spid="_x0000_i1060" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_39" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_40" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_41" o:spid="_x0000_i1062" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_41" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_42" o:spid="_x0000_i1063" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_42" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Intranet&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An Internet-like network within an   organization. Web browser software provides easy access to internal websites   established by business units, teams, and individuals, and other network   resources and applications.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_43" o:spid="_x0000_i1064" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_43" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt; 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 &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_45" o:spid="_x0000_i1066" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_45" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Knowledge Workers&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;People whose primary work activities include   creating, using, and distributing information.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_46" o:spid="_x0000_i1067" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_46" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_47" o:spid="_x0000_i1068" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_47" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_48" o:spid="_x0000_i1069" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_48" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;System&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;(1) A group of interrelated or interacting   elements forming a unified whole. 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(4) An organized collection of people, machines, and methods   required to accomplish a set of specific functions.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Business Process Reengineering (BPR)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Restructuring and transforming a business   process by a fundamental rethinking and redesign to achieve dramatic   improvements in cost, quality, speed, and so on.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt; 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   &lt;o:lock v:ext="edit" aspectratio="t"/&gt;   &lt;/v:shapetype&gt;&lt;v:shape id="Picture_x0020_100" o:spid="_x0000_i1025" type="#_x0000_t75"   alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_100" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_101" o:spid="_x0000_i1026" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_101" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_102" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_102" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Competitive Forces&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A firm must confront (1) rivalry of competitors   within its industry, (2) threats of new entrants, (3) threats of substitutes,   (4) the bargaining power of customers, and (5) the bargaining power of   suppliers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_103" o:spid="_x0000_i1028" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_103" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_104" o:spid="_x0000_i1029" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_104" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_105" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_105" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Competitive advantage&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;providing a product or service in a way that   customers value more than the competition's.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_106" o:spid="_x0000_i1031" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_106" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_107" o:spid="_x0000_i1032" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_107" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_108" o:spid="_x0000_i1033" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_108" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Competitive Strategies&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A firm can develop cost leadership, product   differentiation, and business innovation strategies to confront its   competitive forces.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_109" o:spid="_x0000_i1034" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_109" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt; 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  &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_111" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_111" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Locking in Customers and Suppliers&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Building valuable relationships with customers   and suppliers that deter them from abandoning a firm for its competitors or   intimidating it into accepting less-profitable relationships.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_112" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_112" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_113" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_113" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_114" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_114" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Strategic Information Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Information systems that provide a firm with   competitive products and services that give it a strategic advantage over its   competitors in the marketplace. Also, information systems that promote   business innovation, improve business processes, and build strategic   information resources for a firm.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_115" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_115" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_116" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_116" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_117" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_117" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Total Quality Management&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Planning and implementing programs of   continuous quality improvement, where quality is defined as meeting or   exceeding the requirements and expectations of customers for a product or   service.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_118" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_118" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_119" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_119" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_120" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_120" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Value Chain&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Viewing a firm as a series, chain, or network   of basic activities that add value to its products and services and thus add   a margin of value to the firm.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_121" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_121" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_122" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_122" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_123" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_123" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_155" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_156" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_156" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data Mining&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Using special-purpose software to analyze data   from a data warehouse to find hidden patterns and trends.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_157" o:spid="_x0000_i1028" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_157" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_158" o:spid="_x0000_i1029" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_158" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_159" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_159" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data Modeling&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A process where the relationships between data   elements are identified and defined to develop data models.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_160" o:spid="_x0000_i1031" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_160" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_161" o:spid="_x0000_i1032" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_161" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_162" o:spid="_x0000_i1033" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_162" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data Planning&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A corporate planning and analysis function that   focuses on data resource management. It includes the responsibility for   developing an overall information policy and data architecture for the firm’s   data resources.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_163" o:spid="_x0000_i1034" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_163" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_164" o:spid="_x0000_i1035" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_164" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_165" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_165" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data Resource Management&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A managerial activity that applies information   systems technology and management tools to the task of managing an   organization’s data resources. Its three major components are database   administration, data administration, and data planning.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_166" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_166" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_167" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_167" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_168" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_168" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Database Administration&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A data resource management function that   includes responsibility for developing and maintaining the organization’s   data dictionary, designing and monitoring the performance of databases, and   enforcing standards for database use and security.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_169" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_169" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_170" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_170" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_171" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_171" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Database Administrator&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A specialist responsible for maintaining   standards for the development, maintenance, and security of an organization’s   databases.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_172" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_172" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_173" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_173" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_174" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_174" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Database Management Approach&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An approach to the storage and processing of   data in which independent files are consolidated into a common pool, or   database, of records available to different application programs and end   users for processing and data retrieval.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_175" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_175" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_176" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_176" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_177" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_177" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Database Management System (DBMS)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A set of computer programs that controls the   creation, maintenance, and utilization of the databases of an organization.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_178" o:spid="_x0000_i1049" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_178" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_179" o:spid="_x0000_i1050" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_179" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_180" o:spid="_x0000_i1051" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt; 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  &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_183" o:spid="_x0000_i1054" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_183" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_185" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_186" o:spid="_x0000_i1057" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_186" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Query Language&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A high-level, humanlike language provided by a   database management system that enables users to easily extract data and   information from a database.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt; 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  &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Report Generator&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A feature of database management system   packages that allows an end user to quickly specify a report format for the   display of information retrieved from a database.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt; 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  &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_234" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Client/Server Network&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A computer network where end user workstations   (clients) are connected via telecommunications links to network servers and   possibly to mainframe superservers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt; 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  &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_237" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_237" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt; 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  &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Communications Satellite&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Earth satellites placed in stationary orbits   above the equator that serve as relay stations for communications signals   transmitted from earth stations.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_243" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Downsizing&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Moving to smaller computing platforms, such as   from mainframe systems to networks of personal computers and servers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_244" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_244" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_245" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_245" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_246" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_246" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Extranet&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A network that links selected resources of a   company with its customers, suppliers, and other business partners, using the   Internet or private networks to link the organizations’ intranets.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_247" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_247" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_248" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_248" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_249" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_249" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Fiber Optics&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The technology that uses cables consisting of   very thin filaments of glass fibers that can conduct the light generated by   lasers for high-speed telecommunications.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_250" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_250" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_251" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_251" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_252" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_252" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Internetwork Processor&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Communications processors used by local area   networks to interconnect them with other local area and wide area networks.   Examples include switches, routers, hubs, and gateways.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_253" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_253" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_254" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_254" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_255" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_255" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Intranet&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An Internet-like network within an   organization. Web browser software provides easy access to internal websites   established by business units, teams, and individuals, and other network   resources and applications.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_256" o:spid="_x0000_i1049" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_256" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_257" o:spid="_x0000_i1050" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_257" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_258" o:spid="_x0000_i1051" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_258" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Legacy Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The older, traditional mainframe-based business   information systems of an organization.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_259" o:spid="_x0000_i1052" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_259" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_260" o:spid="_x0000_i1053" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_260" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_261" o:spid="_x0000_i1054" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_261" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Modem&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;(MOdulator-DEModulator) A device that converts   the digital signals from input/output devices into appropriate frequencies at   a transmission terminal and converts them back into digital signals at a   receiving terminal.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_262" o:spid="_x0000_i1055" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_262" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_263" o:spid="_x0000_i1056" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_263" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_264" o:spid="_x0000_i1057" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_264" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Multiplexer&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An electronic device that allows a single   communications channel to carry simultaneous data transmissions from many   terminals.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_265" o:spid="_x0000_i1058" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_265" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_266" o:spid="_x0000_i1059" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_266" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_267" o:spid="_x0000_i1060" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_267" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Network Architecture&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A master plan designed to promote an open,   simple, flexible, and efficient telecommunications environment through the   use of standard protocols, standard communications hardware and software   interfaces, and the design of a standard multilevel telecommunications   interface between end users and computer systems.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_268" o:spid="_x0000_i1061" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_268" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_269" o:spid="_x0000_i1062" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_269" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_270" o:spid="_x0000_i1063" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_270" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Network Computing&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A network-centric view of computing in which   “the network is the computer,” that is, the view that computer networks are   the central computing resource of any computing environment.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_271" o:spid="_x0000_i1064" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_271" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_272" o:spid="_x0000_i1065" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_272" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_273" o:spid="_x0000_i1066" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_273" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Open Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Information systems that use common standards   for hardware, software, applications, and networking to create a computing   environment that allows easy access by end users and their networked computer   systems.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_274" o:spid="_x0000_i1067" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_274" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_275" o:spid="_x0000_i1068" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_275" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_276" o:spid="_x0000_i1069" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_276" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Peer-to-Peer Network (P2P)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Computing environments where end user computers   connect, communicate, and collaborate directly with each other via the   Internet or other telecommunications network links.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_277" o:spid="_x0000_i1070" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_277" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_278" o:spid="_x0000_i1071" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_278" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_279" o:spid="_x0000_i1072" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_279" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Protocol&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A set of rules and procedures for the control   of communications in a communications network.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_280" o:spid="_x0000_i1073" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_280" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_281" o:spid="_x0000_i1074" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_281" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_282" o:spid="_x0000_i1075" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_282" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Telecommunications Channel&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The part of a telecommunications network that   connects the message source with the message receiver. It includes the   hardware, software, and media used to connect one network location to another   for the purpose of transmitting and receiving information.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_283" o:spid="_x0000_i1076" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_283" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_284" o:spid="_x0000_i1077" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_284" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_285" o:spid="_x0000_i1078" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_285" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Telecommunications Processors&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Internetwork processors such as switches and   routers, and other devices such as multiplexers and communications controllers   that allow a communications channel to carry simultaneous data transmissions   from many terminals. They may also perform error monitoring, diagnostics and   correction, modulation-demodulation, data compression, data coding and   decoding, message switching, port contention, and buffer storage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_286" o:spid="_x0000_i1079" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_286" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_287" o:spid="_x0000_i1080" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_287" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_288" o:spid="_x0000_i1081" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_288" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Virtual Private Network&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A secure network that uses the Internet as its   main backbone network to connect the intranets of a company’s different   locations, or to establish extranet links between a company and its   customers, suppliers, or other business partners.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_289" o:spid="_x0000_i1082" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_289" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_290" o:spid="_x0000_i1083" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_290" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_291" o:spid="_x0000_i1084" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_291" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Wide Area Network (WAN)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A data communications network covering a large   geographic area.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_292" o:spid="_x0000_i1085" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_292" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_293" o:spid="_x0000_i1086" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_293" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_294" o:spid="_x0000_i1087" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_294" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Wireless LANs&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Using radio or infrared transmissions to link   devices in a local area network.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_295" o:spid="_x0000_i1088" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_295" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_296" o:spid="_x0000_i1089" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_296" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_297" o:spid="_x0000_i1090" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_297" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Wireless Technologies&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Using radio wave, microwave, infrared, and   laser technologies to transport digital communications without wires between   communications devices. Examples include terrestrial microwave,   communications satellites, cellular and PCS phone and pager systems, mobile   data radio, and various wireless Internet technologies.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Batch Processing&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A category of data processing in which data are   accumulated into batches and processed periodically. Contrast with Realtime   Processing.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shapetype   id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t"   path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"&gt;    &lt;v:stroke joinstyle="miter"/&gt;    &lt;v:formulas&gt;     &lt;v:f eqn="if lineDrawn pixelLineWidth 0"/&gt;     &lt;v:f eqn="sum @0 1 0"/&gt;     &lt;v:f eqn="sum 0 0 @1"/&gt;     &lt;v:f eqn="prod @2 1 2"/&gt;     &lt;v:f eqn="prod @3 21600 pixelWidth"/&gt;     &lt;v:f eqn="prod @3 21600 pixelHeight"/&gt;     &lt;v:f eqn="sum @0 0 1"/&gt;     &lt;v:f eqn="prod @6 1 2"/&gt;     &lt;v:f eqn="prod @7 21600 pixelWidth"/&gt;     &lt;v:f eqn="sum @8 21600 0"/&gt;     &lt;v:f eqn="prod @7 21600 pixelHeight"/&gt;     &lt;v:f eqn="sum @10 21600 0"/&gt;    &lt;/v:formulas&gt;    &lt;v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/&gt;    &lt;o:lock v:ext="edit" aspectratio="t"/&gt;   &lt;/v:shapetype&gt;&lt;v:shape id="Picture_x0020_370" o:spid="_x0000_i1025" type="#_x0000_t75"   alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_370" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_371" o:spid="_x0000_i1026" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_371" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_372" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_372" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Computer-Aided Manufacturing (CAM)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of computers to automate the production   process and operations of a manufacturing plant. Also called factory   automation.&lt;br /&gt;(&lt;i&gt;See page(s)&amp;nbsp;&lt;/i&gt;162)&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_373" o:spid="_x0000_i1028" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_373" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_374" o:spid="_x0000_i1029" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_374" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_375" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_375" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Computer-Integrated Manufacturing (CIM)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An overall concept that stresses that the goals   of computer use in factory automation should be to simplify, automate, and   integrate production processes and other aspects of manufacturing.&lt;br /&gt;(&lt;i&gt;See page(s)&amp;nbsp;&lt;/i&gt;180)&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_376" o:spid="_x0000_i1031" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_376" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_377" o:spid="_x0000_i1032" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_377" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_378" o:spid="_x0000_i1033" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_378" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Electronic Business (e-Business)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of Internet technologies to   internetwork and empower business processes, electronic commerce, and   enterprise communication and collaboration within a company and with its   customers, suppliers, and other business stakeholders.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_379" o:spid="_x0000_i1034" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_379" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_380" o:spid="_x0000_i1035" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_380" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_381" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_381" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Enterprise Application Integration (EAI)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A cross-functional e-business application that   integrates front-office applications like customer relationship management   with back-office applications like enterprise resource management.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_382" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_382" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_383" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_383" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_384" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_384" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Enterprise Collaboration Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of groupware tools and the Internet,   intranets, extranets, and other computer networks to support and enhance   communication, coordination, collaboration, and resource sharing among teams   and workgroups in an internetworked enterprise.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_385" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_385" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_386" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_386" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_387" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_387" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Financial Management Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Information systems that support financial   managers in the financing of a business and the allocation and control of   financial resources. These include cash and securities management, capital   budgeting, financial forecasting, and financial planning.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_388" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_388" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_389" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_389" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_390" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_390" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Functional Business Systems&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Information systems within a business   organization that support one of the traditional functions of business such   as marketing, finance, or production. Functional business systems can be   either operations or management information systems.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_391" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_391" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_392" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_392" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_393" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_393" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Interactive Marketing&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A dynamic collaborative process of creating,   purchasing, and improving products and services that builds close   relationships between a business and its customers, using a variety of   services on the Internet, intranets, and extranets.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_394" o:spid="_x0000_i1049" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_394" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_395" o:spid="_x0000_i1050" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_395" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_396" o:spid="_x0000_i1051" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_396" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Process Control&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The use of a computer to control an ongoing   physical process, such as petrochemical production.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_397" o:spid="_x0000_i1052" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_397" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_398" o:spid="_x0000_i1053" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_398" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_399" o:spid="_x0000_i1054" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_399" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Real-Time Processing&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Data processing in which data are processed   immediately rather than periodically. Also called online processing. Contrast   with Batch Processing.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_400" o:spid="_x0000_i1055" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_400" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_401" o:spid="_x0000_i1056" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_401" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_402" o:spid="_x0000_i1057" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_402" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Transaction Processing Cycle&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A cycle of basic transaction processing   activities including data entry, transaction processing, database   maintenance, document and report generation, and inquiry processing.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_443" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_444" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_450" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Supply Chain&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt; 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 &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_453" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_453" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Supply Chain Management&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Integrating management practices and   information technology to optimize information and product flows among the   processes and business partners within a supply chain.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Electronic Commerce (e-Commerce)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The buying and selling, marketing and   servicing, and delivery and payment of products, services, and information   over the Internet, intranets, extranets, and other networks, between an   internetworked enterprise and its prospects, customers, suppliers, and other   business partners. Includes business-to-consumer (B2C), business-to-business   (B2B), and consumer-to-consumer (C2C) e-commerce.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shapetype   id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t"   path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"&gt;    &lt;v:stroke joinstyle="miter"/&gt;    &lt;v:formulas&gt;     &lt;v:f eqn="if lineDrawn pixelLineWidth 0"/&gt;     &lt;v:f eqn="sum @0 1 0"/&gt;     &lt;v:f eqn="sum 0 0 @1"/&gt;     &lt;v:f eqn="prod @2 1 2"/&gt;     &lt;v:f eqn="prod @3 21600 pixelWidth"/&gt;     &lt;v:f eqn="prod @3 21600 pixelHeight"/&gt;     &lt;v:f eqn="sum @0 0 1"/&gt;     &lt;v:f eqn="prod @6 1 2"/&gt;     &lt;v:f eqn="prod @7 21600 pixelWidth"/&gt;     &lt;v:f eqn="sum @8 21600 0"/&gt; 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 &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_474" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_474" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Infomediaries&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Third-party market-maker companies who serve as   intermediaries to bring buyers and sellers together by developing and hosting   electronic catalog, exchange, and auction markets to accomplish e-commerce   transactions.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable"&gt;&lt;tbody&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Analytical Modeling&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Interactive use of computer-based mathematical   models to explore decision alternatives using what-if analysis, sensitivity   analysis, goal-seeking analysis, and optimization analysis.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; 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   &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_485" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_486" o:spid="_x0000_i1027" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_486" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Artificial Intelligence (AI)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A science and technology whose goal is to   develop computers that can think, as well as see, hear, walk, talk, and feel.   A major thrust is the development of computer functions normally associated   with human intelligence, for example, reasoning, inference, learning, and   problem solving.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_487" o:spid="_x0000_i1028" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_487" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_488" o:spid="_x0000_i1029" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_488" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_489" o:spid="_x0000_i1030" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_489" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Data Mining&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;Using special-purpose software to analyze data   from a data warehouse to find hidden patterns and trends.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_490" o:spid="_x0000_i1031" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_490" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_491" o:spid="_x0000_i1032" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_491" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_492" o:spid="_x0000_i1033" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_492" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Decision Support System (DSS)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An information system that utilizes decision   models, a database, and a decision maker’s own insights in an ad hoc,   interactive analytical modeling process to reach a specific decision by a   specific decision maker.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_493" o:spid="_x0000_i1034" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_493" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_494" o:spid="_x0000_i1035" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_494" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_495" o:spid="_x0000_i1036" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_495" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Enterprise Information Portal&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A customized and personalized Web-based   interface for corporate intranets and extranets that gives qualified users   access to a variety of internal and external e-business and e-commerce   applications, databases, software tools, and information services.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_496" o:spid="_x0000_i1037" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_496" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_497" o:spid="_x0000_i1038" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_497" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_498" o:spid="_x0000_i1039" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_498" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Enterprise Knowledge Portal&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An enterprise information portal that serves as   a knowledge management system by providing users with access to enterprise   knowledge bases.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_499" o:spid="_x0000_i1040" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_499" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_500" o:spid="_x0000_i1041" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_500" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_501" o:spid="_x0000_i1042" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_501" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Executive Information Systems (EIS)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An information system that provides strategic   information tailored to the needs of executives and other decision makers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_502" o:spid="_x0000_i1043" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_502" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_503" o:spid="_x0000_i1044" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_503" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_504" o:spid="_x0000_i1045" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_504" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Expert System (ES)&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A computer-based information system that uses   its knowledge about a specific complex application area to act as an expert   consultant to users. The system consists of a knowledge base and software   modules that perform inferences on the knowledge and communicate answers to a   user’s questions.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_505" o:spid="_x0000_i1046" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_505" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_506" o:spid="_x0000_i1047" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_506" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_507" o:spid="_x0000_i1048" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_507" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Genetic Algorithm&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;An application of artificial intelligence   software that uses Darwinian (survival of the fittest) randomizing and other   functions to simulate an evolutionary process that can yield increasingly   better solutions to a problem.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_508" o:spid="_x0000_i1049" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_508" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_509" o:spid="_x0000_i1050" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_509" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_510" o:spid="_x0000_i1051" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_510" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Inference Engine&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;The software component of an expert system,   which processes the rules and facts related to a specific problem and makes   associations and inferences resulting in recommended courses of action.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_511" o:spid="_x0000_i1052" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_511" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="background: #CCCCCC; padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_512" o:spid="_x0000_i1053" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.gif"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="1" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" v:shapes="Picture_x0020_512" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_513" o:spid="_x0000_i1054" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt;    &lt;v:imagedata src="file:///C:\Users\ZULFEK~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"    o:title="spacer"/&gt;   &lt;/v:shape&gt;&lt;![endif]--&gt;&lt;!--[if !vml]--&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;img alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif" height="5" src="file:///C:/Users/ZULFEK~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif" v:shapes="Picture_x0020_513" width="1" /&gt;&lt;!--[endif]--&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;&lt;b&gt;Intelligent Agent&lt;/b&gt;&amp;nbsp;&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;   &lt;td style="padding: 0in 0in 0in 0in;" valign="top"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif;"&gt;A special-purpose knowledge-based system that   serves as a software surrogate to accomplish specific tasks for end users.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;  &lt;/tr&gt;&lt;tr&gt;   &lt;td colspan="2" style="padding: 0in 0in 0in 0in;"&gt;   &lt;div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;"&gt;&lt;!--[if gte vml 1]&gt;&lt;v:shape   id="Picture_x0020_514" o:spid="_x0000_i1055" type="#_x0000_t75" alt="http://highered.mcgraw-hill.com/olcweb/styles/shared/spacer.gif"   style='width:.75pt;height:3.75pt;visibility:visible'&gt; 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