Chapter - 11
1. Your text states that planning for competitive advantage is important in today's competitive E-business arena and complex information technology environment. Several models are used to evaluating the potential benefits and risks a company faces. One of the models discussed deals with competitors, customers, suppliers, new entrants, and substitutes. This model is known as the:
A) Competitive forces model. B) Cost leadership model. C) Value chain. D) Supply chain.
2. One of the models used to evaluating the potential benefits and risks a company faces discussed in your text is the competitive strategies model. This model deals with:
A) Competitors, customers, suppliers, new entrants, and substitutes.
B) Cost, leadership, differentiation, growth, innovation, and alliances.
C) Basic primary and secondary business activities of the value chain.
D) Strength, weaknesses, opportunities, and threats.
3. One of the models used to evaluating the potential benefits and risks a company faces discussed in your text is the strategic opportunities matrix—commonly referred to as SWOT. SWOT is an acronym for:
A) Strengths, weaknesses, opportunities, and threats.
B) Strengths, willingness, opportunities, and threats.
C) Strengths, willingness, options, and threats.
D) Strengths, weaknesses, options, and threats.
4. Your text states that the business/IT planning process has three major components—strategy development, resource management, and technology architecture. Developing E-business and E-commerce strategies that support a company's E-business vision that focuses on customer and business value describes which of the three major components?
A) Resource development B) Strategy development C) Technology architecture D) None of the above
5. According to the authors of your text, surveys by IT research groups indicate organizations are beginning to realize the value of focusing on information technology as a revenue-producing asset.
A) True B) False
6. Your text outlines six components of an organizational planning process. The outcome (results) of this planning process is often referred to as a plan which is an action statement. Plans lead to actions and actions produce results.
A) True B) False
7. Your text states that planning for competitive advantage is especially important in today's competitive e-business arena and complex information technology environment.
A) True B) False
8. According to your text, the business/IT planning process has three major components. These include—strategy development, resource management, and technology architecture. Strategy development is the process of developing strategic plans for managing or outsourcing a company's IT resources, including IS personnel, hardware, software, data, and network resources.
A) True B) False
9. Your text outlines a number of e-business strategies. For example, a supply chain innovator uses the Internet to reduce the search cost by offer the customer a unified process for collecting information necessary to make a large purchase.
A) True B) False
10. Your text states that implementation of E-business strategies and applications are one of the least important managerial responsibilities. With a well-prepared and documented action plan, the implementation process basically takes care of itself.
A) True B) False
11. Your text states the ten greatest challenges of developing and implementing intranet enterprise portals and enterprise resource planning systems as reported by 100 companies. Security was not reported as a major intranet enterprise portal challenge.
A) True B) False
12. Your text illustrates some of the key dimensions of change management, and the level of difficulty and business impact involved. Recruitment, retention, training, and knowledge transfer are some of the people factors involved in the implementation of business/IT strategies and applications.
A) True B) False
13. According to your text, a key tactic change experts recommend would be to involve as many people as possible in e-business planning and application development.
A) True B) False
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